TERMS & CONDITIONS

POLICY
Nature cannot guarantee that all styles, models and sizes are in stock. We will contact you via email or phone, if there is a problem regarding your order, so please make sure that you enter a valid email address and phone number, when placing your order.

SECURITY
All purchases on Nature Online Store are processed through an SSL-connection (Secure Socket Layer). This means that Nature does not have access to your personal and billing information. All your personal information will be kept 100 % confidential, and will never be handed over to any third party.

SHIPPING
Domestic shipments in Denmark are charged DKK 35.00 per shipment.
Shipments world wide are charged a flat rate of EUR 10.00 per shipment.

Usually Estimated Delivered Denmark: 1 – 3 business days. Europe and the rest of the world: 5 – 10 business days. Orders placed on weekends or holidays will begin processing the next business day. Please note that estimated delivery times are to be used as a guide only. You will receive an order confirmation via e-mail when the order is processed with link to track and trace.

PAYMENT
Nature Online Store accepts following credit cards: Dankort, VISA/Dankort, VISA/Electron, EURO/Mastercard and American Express.

We also accept PayPal.

The amount will be deducted from your account, when the purchased item(s) leaves our stock.
All prices on this site includes Danish VAT.

Non EU customers:
If you are a customer outside the EU (European Union), you are not subjected to Danish VAT (value added tax) and 20% of the price will automatically be deducted, when you choose your country at the payment checkout.

Please note that local charges (customs duty, sale tax) may be added to your order, depending on region and local custom duties. These charges are at the customer’s own expense.

RETURN POLICY
When you shop online at www.nature.dk please note that we have a 14 days return policy where you can inform us that you regret your purchase and then return the item(s) to us. Right runs from the day you received the goods.

To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods.

RETURN RIGHT ON USED ITEMS
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.

RETURNS
If you regret your purchase, the goods must be returned to:

Nature ApS.
Balticagade 19
8000 Aarhus C
Denmark
Att: Pernille Marqveersen
Mail: [email protected]

In return you should make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the goods when you regret.

DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

REFUNDS
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase. The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

Note: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

• You have actually taken the goods in use,
• It has been damaged while you were responsible for it,
• You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
• You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

COMPLAINTS
Should you have any complaints regarding missing, wrong or damaged items, please contact us asap.
Mail: [email protected]

If there is something wrong with the product. Your purchase is covered by the Sale of Goods Act, including inadequacy rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

You must contact us within “reasonable time”

You must complain within “reasonable time” after you have discovered the defect. We recommend that you notify us as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email to [email protected]

Depending on the specific situation, you will receive further instructions. The product must be sent to:

Nature ApS.
Balticagade 19
8000 Aarhus C.
Denmark

When you return the item, please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint

If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package/goods until we recieve the goods. So keep postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.

EXCHANGE
Please contact us in advance, if you wish to change/exchange the goods into another size or color. This way we can reserve the new item in our stock for you immediately. Please contact our custmer service:

[email protected]

Nature office phone: (+45) 26 80 38 02
(weekdays from 09.30 – 16.00)